Car Park System Support & Maintenance

Support and Maintenance

As a local subsidiary of a world-leading supplier of car park management systems, DESIGNA Australia is able to offer a strong national presence to implement best-in-class equipment manufactured with precision German engineering. In line with this, the team provides a range of support and maintenance packages suited to your car park management system.

Our technical team are experienced, qualified and trained in all aspects of our customers equipment. The team are able to proactively assist customers, provide training and effectively rectify issues quickly.

Comprehensive Support

The Comprehensive Maintenance agreement includes all the benefits of the Preventative Maintenance agreement plus the assurance of a fixed annual fee to cover all technical servicing and software upgrade costs.  The table below illustrates the benefits of each agreement.

Agreement type Technical Support Software Support Software Upgrades On-site Support Labour & Parts
Preventative  Yes  Yes  No  No Labour only
Comprehensive  Yes  Yes  Yes  Yes Labour & Parts

The benefits of regular Preventative Maintenance are;

  • Increase the lifespan of your asset
  • Improve system uptime due to a lower failure rate
  • Decrease the rate of annoying cash and ticket jams

The benefits of Comprehensive Maintenance include;

  • Accurate budgeting with a fixed cost for all your technical service requirements
  • Contracted response times
  • Regular performance and event reporting
  • Software upgrades are included to keep up with the latest features and fixes

Our Control Centre is available 24 hours per day, 365 days per year. The team works closely with our technicians to ensure jobs are accurately recorded and completed on-time while also ensuring our customers are kept informed.