Remote Management Services
Remote car park management & monitoring systems
The DESIGNA Control Centre sets new standards in car park management and monitoring. Our dedicated team delivers an exceptional level of service to your customers, resulting in a seamless experience within your car park. The team are highly trained and proficient in providing the following services;
- Answering all customer intercom calls
- Assisting customers to resolution of fault
- CCTV monitoring
- Proactive fault monitoring
- Daily event reporting
The Control Centre provides remote management services 24 hours per day, 365 days per year.
Utilising the Commend VirtuoSIS intercom solution we connect the Control Centre to your site via our virtualised server hosted by Bulletproof. Bulletproof is a reputable Sydney based cloud computing company which provides hosted solutions to a variety of different companies. The Commend VirtuoSIS solution provides crystal clear digital communication from your customer-facing car park terminals to our Control Centre via high-speed data links.
Fault & Management Reporting
Proactive monitoring of your car park results in faults being reported as they happen, in most instances before affecting customers. Faults are logged immediately and assigned to a DESIGNA technician for resolution. For locations that have on-site operational support, the Control Centre operator will advise your on-site representative. Daily reports, detailing all intercom calls, events and recorded faults, are emailed to your site manager.
DESIGNA Australia also provides comprehensive car park maintenance and support year-round.